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Account & Billing

Manage your subscription: payment, invoices, and cancelling

Updated 2026-08-26

BuyBox handles payments through Paddle, our payment provider and merchant of record: your official invoice comes from Paddle, and your card details never touch our servers. Everything billing-related starts in one place: Settings → Account, in the web app or the desktop app (they're the same screen). The panel below is a working replica, try it, or press Watch it done.

Try it 0/3

  1. Open the Account section in Settings
  2. Click Manage Subscription
  3. See what happens if you cancel
That's the whole route: one button, and Paddle's portal does the rest.
…or click through it yourself.
BuyBox: Settings
Account▸

Upgrading to Pro

Two routes, same result: pick a plan on the pricing page, or upgrade from inside the app when it offers to (for example, when you reach the 3-Deep-Dive cap). Pro is a subscription (monthly or annual). Your account starts with a 7-day free trial, and there's no card on file during it, so nothing is charged unless you choose a plan. For how the trial, Pro, and Pro Lifetime differ, see Your free trial, Pro, and Pro Lifetime.

Invoices and receipts

Paddle emails your invoice at purchase. Need it again, or a formal receipt for your books? Open the billing portal (Settings → Account → Manage Subscription), and download it any time.

Updating your payment method

Same portal: Settings → Account → Manage Subscription, then update the card there. Because Paddle is the merchant of record, the new details go straight to Paddle. BuyBox never sees or stores your card.

Cancelling

Cancel any time from the billing portal, no phone call, no chat queue. As the replica above shows, you keep Pro through the end of the period you've already paid for, then your account is no longer Pro. Your saved deals, analyses, and settings stay put; what stops is the Pro side of it, unlimited Deep Dives, export, and lender packages.

Pro Lifetime is a one-time purchase, not a subscription. There's nothing to renew and nothing to cancel. Refund questions on any plan are covered by the Refund Policy.

Refunds

Refunds are handled per the Refund Policy. If you're within the policy's window, email billing@probuybox.com from the address you purchased with and we'll get it sorted. Paddle processes the refund directly back to your card.

If the button is greyed out

If Manage Subscription is unavailable in your build, or you can't sign in to the account that made the purchase, email billing@probuybox.com from your purchase email address and we'll handle it manually. General account or sign-in trouble: support@probuybox.com.

Prices aren't listed here on purpose: the pricing page is always the current source of truth.